FAQs – Everything you need to know…

PRODUCTS

What exactly means "one-of-a-kind" products?

In short: what you see is exactly what you get. All the products in the shop are made one by one in my craft room. I made each paper used for the book covers and that means that they are really 100% unique: not a digital reproduction.

Can I open the Japanese notebook like a regular notebook?

The pages from the Japanese notebooks aren’t bound to the covers by the spine. This means that you cannot open these books as you would with a regular notebook, which can lay flat. Still you can write on both sides of the paper without problems.

Can I order more than one of the same product?

Usually I just make one item of each product (this is because of the handmade paper I use for the covers). In some cases, it is possible to order 2 or even 3 with the same paper design.

If you liked one specific product and you would like to order more from the same, please send me an e-mail with the product description or the picture, and I will get back to you and let you know if I can make more of it.

What means “acid-free” paper and why is it fountain pen friendly?

Acid-free paper ensures a better preservation of the book for a long period. And it is also suitable for writing with fountain pen, since the paper won’t absorb as much ink as a non-acid-free paper would do.

Why are your products “beautiful handmade imperfect”?

All the products listed on the shop are handmade. From cutting the paper, marbling or hand dyeing the covers and binding the final books… everything is made by me. No machines or automation play a role: just a one-woman-craft. Knowing that, you can imagine that my notebooks are not as perfect as the ones produced by machines. But this beautiful imperfection is exactly what makes my books a unique and authentic product!

Can I write on my notebook with a normal pen?

Of course! You can write with a normal pen, pencil, fountain pen, brush pens or fineliners…

Why are just a few products in the shop? Will you add new products to the shop?

Indigo Craft Room stands for slow design and sustainable production. This means that I am just offering limited editions of my notebooks. However, I am adding new products every once in a while and wil keep creating beautiful things for you! So stay tuned!

CUSTOM ORDERS

How can I submit a custom order?

Please send me an e-mail with your request: which product you would like to order, colour or size variations, quantity, personalization (e.g. your name on the first page…). If you are ordering a notebook, you can also choose the Japanese stab binding pattern. I am all ears!

Can you also make other products apart from the ones on the shop?

Yes and no. It depends on what you are looking for. However, I like challenges, so just send me an e-mail and we will find out if I can make it!

How much it will my custom order cost?

Once we are clear on which kind of product you would like to order (including all design and colour variations), I can determine the final price. If you order one of the products listed on the shop, but with a few variations extra (e.g. colours of the paper or binding), the final price shouldn’t vary much from the standard prices.

When will my custom order be delivered?

I can just determine the duration of the production after knowing which kind of product you would like to order. I will inform you about the estimated delivery time in advance.

Can I return my custom order?

All custom orders are excluded from the return policy. I kindly ask for your understanding.

PAYMENT & SHIPPING

Why can’t I add more items of the same product to my shopping cart?

Usually I just make one item of each product (this is because of the handmade paper I use for the covers). In some cases, it is possible to order 2 or even 3 with the same paper design.

If you cannot order more than one, it means that this is the only product in stock.

Send me an e-mail if you would like to order more items of the same product, and I will get back to you with an alternative.

Where can I activate my discount code?

Once you have placed an order in my shop, you will be redirected to the shopping cart. There you will find a box where you can enter your discount code.

I live nearby Groningen, can I just pick up my order at your place?

Sure, this is possible! Once you have placed an order in my shop, you will be redirected to the shopping cart. Just choose the option “Pick up Groningen”. I will get back to you once your order is ready to pick up.

Is the discount code also valid for the shipping costs?

All discount codes are just applicable to the product price.

WORKSHOPS

Can I cancel a workshop and get a refund?

Please understand that I count with you for the workshops preparations. And I hope that nothing keeps you from joining us. However, if that is the case, please take the following deadlines into consideration:

  • By cancelling until 48 hours before the event you get 100% refund of your ticket (excl. 5€ administration fee)
  • By cancelling until 24 hours before the event you get 50% refund of your ticket (excl. 5€ administration fee)
  • If you cancel the same day of the workshop or don’t show up, unfortunately I cannot make any refund

If you cannot attend, but want to give your ticket to another person, you are welcome to do so. Please send me an e-mail with the contact details of the person that will attend the workshop instead of you.

In case that the workshop has to be cancelled from my side, you will get 100% reimbursement of your ticket.

Do you offer private workshops?

Sure! That’s possible. If you want to book a private workshop as a team building event for your company, or just for a private party… send me a message and I will get back to you as soon as possible to discuss all the details.

Why does the same workshop have different prices?

Since I organize workshops outside of Groningen (where I live), I have to cover extra costs like travelling or booking an extra location. Therefore, the workshops price can vary depending on the location.

What are Early Bird Tickets?

For some workshops I offer an extra discount in the form of Early Bird Tickets. This means that you get a special price by booking a workshop in advance.