Shipping & Returns

INTERNATIONAL SHIPPING

Indigo Craft Room goes international! Now you can order a one-of-a-kind piece of stationery from every corner of the world.

Please take into consideration that the delivery times can vary depending on the country. If you have further questions about delivery times or extra costs, please send me a message. I will check the delivery times and procedure and mail you these details in advance.

SHIPPING COSTS

The Netherlands

Small letter 2,99€ (incl. VAT)

Letter box / tracking number 3,99€ (incl. VAT)

Parcel / tracking number 6,99€ (incl. VAT)

*Pick up in Groningen

Do you live in Groningen? You can pick up your order in the city. Choose the option “Pick up Groningen” during checkout. I will send you an e-mail as soon as your order is ready for pick-up.

 

EU countries

Small letter 4,99€ (incl. VAT)

Letter box / tracking number 9,99€ (incl. VAT)

Parcel / tracking number 11,99€ (incl. VAT)

 

USA & Rest of the world

Small letter 5,99€ (incl. VAT)

Letter box / tracking number 16,99€ (incl. VAT)

Parcel / tracking number 24,99€ (incl. VAT)

 

The products will be shipped with PostNL, DPD or MyParcel.

DELIVERY TIMES

As soon as the product is in stock, it will be shipped within 2 days (excluding weekends and holidays).

Depending on the country and the shipping company, the delivery times can vary. The following delivery times are just for guidance. Once your order was sent, you will receive (when applicable) an e-mail with a tracking number to follow your package.

The Netherlands: 1 – 2 weekdays

Other EU countries: 2 – 5 weekdays

USA & Rest of the world: 5 – 15 weekdays

*These delivery times are not applicable to custom orders or for shipments to other countries not listed on this page. In these cases, I will let you know the expected delivery time in advance, prior to placing your order.

For more information please read my General Terms & Conditions.

RETURNS

Not happy with the Indigo products? I will appreciate your feedback, in order to improve my work.

Meanwhile, you have 14 days to return the items. In order to cancel the order and start the return process, please send me an e-mail with your order number to info@indigocraftroom.com or fill in the Cancellation and Return Form and send it either per e-mail or post.

Note that this does not apply to custom made orders, which are in all cases non-returnable and non-refundable.

 

Return address

Indigo Craft Room

Jan Goeverneurstraat 33A,

9724 LK Groningen

The Netherlands

REFUND & SHIPPING COSTS

Within 1 week after receiving the order back (in the original packaging and in good condition), I will refund the amount paid by the customer (excl. shipping costs).

Please take into consideration that you have to pay for the return shipping costs, which will not be refunded by Indigo Craft Room.

For more information please read my General Terms & Conditions.