Shipping & Returns

NATIONAL & INTERNATIONAL RATES

Indigo Craft Room goes international! Now you can order a custom made book, your favourite bookbinding tools or marbling supplies from every corner of the world.

Please take into consideration that the delivery times can vary depending on the country. If you have further questions about delivery times or extra costs, please send me a message. I will check the delivery times and procedure and mail you these details in advance.

*** Do you live in Munich? You can pick up your order in the city. Choose the option “Pick up Munich” during checkout. I will send you an e-mail as soon as your order is ready for pick-up.

*** Due to the delays and restrictions because of Covid-19, the post services cannot guarantee their standard shipping rates for orders going out of the European Union. Therefore and until further notice, the flat-rate shipping fee for international orders out of the EU will be 36,99€. Thanks for your understanding.

All prices mentioned above are VAT-free according to §19 UStG (small business rules apply).

The products will be shipped with Deutsche Post/DHL and you will receive a track & trace number to follow the shipping.



DELIVERY TIMES

As soon as the product is in stock, it will be shipped within 2 days (excluding weekends and holidays).

Depending on the country, the delivery times can vary. The following delivery times are just for guidance. Once your order was sent, you will receive an e-mail with a tracking number to follow your package.

Please take into consideration that due to Covid-19, these delivery times can considerably change and Indigo Craft Room does not have any control on the delivery times.

Germany: 1 – 2 weekdays

Other EU countries: 3 – 7 weekdays

USA & Rest of the world: 10 – 15 weekdays

*** These delivery times are not applicable to custom orders. In this case, I will let you know the expected delivery time in advance, prior to placing your order.

For more information please read my AGB / General Terms & Conditions.



RETURNS

Not happy with the Indigo products? I will appreciate your feedback, in order to improve my work.

Meanwhile, you have 14 days to return the items. In order to cancel the order and start the return process, please send me an e-mail with your order number to info@indigocraftroom.com or fill in the Cancellation and Return Form and send it either per e-mail or post.

Note that this does not apply to custom made orders or digital products, which are in all cases non-returnable and non-refundable.

Return address

Indigo Craft Room
Attn.: Karen Fernández Ruiz
Ruth-Drexel-Str. 68
81927 Munich
Germany



REFUND & SHIPPING COSTS

Within 1 week after receiving the order back (in the original packaging and in good condition), I will refund the amount paid by the customer (excl. shipping costs).

Please take into consideration that you have to pay for the return shipping costs, which will not be refunded by Indigo Craft Room.

For more information please read my AGB / General Terms & Conditions.